Hire Dedicated L2 IT Support Engineers — India, US, UK & Australia
Hire pre-vetted L2 IT support engineers who take on the escalations L1 can't close and resolve them without disruption. Golonex places dedicated India-based L2 engineers with US, UK, Australian, and Indian teams — in your timezone or as 24x7 follow-the-sun cover, under NDA, live within one week with no lock-in.
What a L2 IT Support Engineer does
An L2 IT support engineer handles second-line tickets that need deeper diagnosis: system and application configuration, Active Directory and group policy, network and connectivity problems, and complex desktop or device issues. They own escalations from L1, document root causes, and hand off only genuine infrastructure or code problems to L3.
Core expertise
What a Golonex L2 IT Support Engineer builds for you
How it works
Engagement models
Based in India, working in your timezone. Onsite options available across the US, UK, and India.
Category
🎧
Helpdesk & IT Support
The Golonex difference
Named, pre-vetted engineers
Every L2 IT Support Engineer is screened for technical depth, communication, and reliability before you meet them — a sub-30% pass rate at the technical stage.
Integrated within 1 week
From enquiry to working team member in 5 business days. We handle onboarding, NDA, and access logistics.
Your timezone
India-based talent working overlapping hours with US, UK, and Australian teams. Daily standups and real-time collaboration, agreed upfront.
NDA-protected, no lock-in
Full IP and confidentiality protection as standard. Month-to-month engagements — scale up or down as your project evolves.
Hiring a L2 IT Support Engineer — FAQs
Can Golonex provide 24x7 L2 escalation coverage? +
Yes. Our India-based L2 engineers can run around-the-clock or follow-the-sun shifts alongside your US, UK, and Australian teams, or simply match your local business hours. You choose the coverage model.
How quickly can I hire an L2 support engineer? +
Typically within one week. We shortlist pre-vetted L2 engineers matched to your environment, you interview them, and the selected engineer is onboarded within 5 business days.
What separates L2 from L1 and L3? +
L2 owns escalations that L1 cannot resolve — deeper system, AD, and network troubleshooting and configuration changes. L2 escalates only true infrastructure, server-side, or application-code problems to L3, with documented findings.
Do your L2 engineers manage Active Directory and Microsoft 365? +
Yes. They handle AD and Group Policy, Microsoft 365 and Exchange administration, endpoint and MDM management, and network services like DNS, DHCP, and VPN.
How do you vet L2 support engineers? +
Every candidate passes a technical troubleshooting assessment, a communication assessment, and reference checks before you meet them. Our overall technical pass rate is under 30%.
Ready to hire a L2 IT Support Engineer?
Tell us the role, stack, and timeline. We'll match you with a named, pre-vetted engineer — integrated within 1 week.